Client Service Representative
Castle Rock, CO Castle Rock, CO Full-time Full-time $17 - $20 an hour $17 - $20 an hour 6 days ago 6 days ago 6 days ago Rapidly growing company in the healthcare industry is seeking a Client Service Representative.
Full-time only candidates will be considered at our Castle Rock, CO office.
Customer Service Representative Requirements:
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
1
years of experience in a customer service or help desk capacity required and a Pharmacy Tech experience is a plus but not required.
Some experience with multi line telephones, online application systems, and personal computers required.
Knowledge of healthcare delivery model a plus.
Experience with Internet Explorer, Microsoft Office, and healthcare coding/ billing helpful.
Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
The representative will receive, review and process requests for healthcare service quotes using the company's proprietary service request system.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.
Provide quality service and support in a variety of areas including, but not limited to:
placing orders, reviewing client service instructions and confirming service completion.
Troubleshoot customer issues over the phone.
Work with insurance companies and medical providers to ensure patient satisfaction.
Use automated information systems to analyze the customer's situation.
Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's Responsible for compiling and generating reports as they relate to customer service The customer service representative will provide information to customers in response to inquiries about products and services.
The representative will receive, review and process requests for healthcare service quotes using the company's proprietary service request system.
The representative will also explain how to use account features and solve customer application and Internet problems.
The customer service representative will receive, document and resolve customer complaints.
Benefits package include health insurance, vision plan, 401k, and paid time off.
Qualified candidates should submit their resumes by replying to this posting.
Job Type:
Full-time Salary:
$17.
00 to $20.
00 /hour Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) Disability insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday COVID-19 considerations:
Current work environment is remote as well as limited staff in the office.
This position will flex between home and office environment during the first 60-90 days.
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Work Location:
Hybrid remote in Castle Rock, CO 80104.
Estimated Salary: $20 to $28 per hour based on qualifications.
Full-time only candidates will be considered at our Castle Rock, CO office.
Customer Service Representative Requirements:
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
1
years of experience in a customer service or help desk capacity required and a Pharmacy Tech experience is a plus but not required.
Some experience with multi line telephones, online application systems, and personal computers required.
Knowledge of healthcare delivery model a plus.
Experience with Internet Explorer, Microsoft Office, and healthcare coding/ billing helpful.
Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
The representative will receive, review and process requests for healthcare service quotes using the company's proprietary service request system.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.
Provide quality service and support in a variety of areas including, but not limited to:
placing orders, reviewing client service instructions and confirming service completion.
Troubleshoot customer issues over the phone.
Work with insurance companies and medical providers to ensure patient satisfaction.
Use automated information systems to analyze the customer's situation.
Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's Responsible for compiling and generating reports as they relate to customer service The customer service representative will provide information to customers in response to inquiries about products and services.
The representative will receive, review and process requests for healthcare service quotes using the company's proprietary service request system.
The representative will also explain how to use account features and solve customer application and Internet problems.
The customer service representative will receive, document and resolve customer complaints.
Benefits package include health insurance, vision plan, 401k, and paid time off.
Qualified candidates should submit their resumes by replying to this posting.
Job Type:
Full-time Salary:
$17.
00 to $20.
00 /hour Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) Disability insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday COVID-19 considerations:
Current work environment is remote as well as limited staff in the office.
This position will flex between home and office environment during the first 60-90 days.
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Work Location:
Hybrid remote in Castle Rock, CO 80104.
Estimated Salary: $20 to $28 per hour based on qualifications.
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